GroupGuard360 Terms of Service
Effective Date: 9/15/2024
Welcome to GroupGuard360! These Terms of Service ("Terms") govern your access to and use of the GroupGuard360 website, services, and any related platforms (collectively, the "Service"). By accessing or using our Service, you agree to these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. GroupGuard360 reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.
2. Description of Service
GroupGuard360 provides scam detection, removal, and monitoring services for Facebook groups and pages. Our services include, but are not limited to:
- Real-time monitoring of group and page content to identify potential scams.
- Removal of suspicious posts, profiles, and content that violate group rules or appear to be scams.
- Reporting and analytics of scam activity and group/page health.
- Consultation and education for group admins on how to keep their communities safe.
Our Service is designed to assist Facebook group/page admins in maintaining a safe, trusted community, but we do not guarantee the complete elimination of all scams.
3. User Responsibilities
As a client of GroupGuard360, you are responsible for the following:
- Providing us with the necessary permissions to access and moderate your Facebook group(s) or page(s).
- Granting our team the appropriate admin or moderator roles to effectively monitor, detect, and remove suspicious content.
- Providing accurate information and cooperation when requested to assist in the proper functioning of the Service.
- Keeping your contact information and any necessary credentials up to date for communication and security purposes.
You agree that you will not use our Service for any unlawful or malicious activity.
4. Content Moderation
GroupGuard360 uses both AI-powered tools and manual reviews to detect, flag, and remove suspicious content in Facebook groups and pages. However, we are not responsible for content that we do not detect or that is missed by our AI or manual processes. While we strive to maintain the security of your community, we cannot guarantee that all scams or harmful content will be detected or removed.
GroupGuard360 reserves the right to remove any content we believe violates your group’s rules, the Facebook Community Standards, or our own standards for harmful or inappropriate content.
5. Service Fees
GroupGuard360 offers both free audits and paid services. Our fees are determined based on the level of service required, the size of your group/page, and the complexity of monitoring needed.
- Free Audits: We offer free group or page security audits to assess current scam risks and provide recommendations.
- Paid Services: You may subscribe to one of our paid plans, which offer ongoing scam detection, removal, and reporting services. Fees for these services will be clearly communicated before any charges are incurred.
All fees are non-refundable unless otherwise stated in a separate agreement.
6. Payment Terms
Payment for GroupGuard360 services must be made through the payment methods we provide. Subscription-based services will be billed on a recurring basis, either monthly or annually, depending on the terms agreed upon at the time of subscription.
If payment is not received by the due date, GroupGuard360 reserves the right to suspend or terminate your access to the Service until payment is received.
7. Cancellation and Termination
You may cancel your subscription or terminate your Service at any time by contacting GroupGuard360 support at questions@groupguard.com. Cancellations will take effect at the end of the current billing cycle, and no refunds will be provided for any unused portion of the Service.
GroupGuard360 reserves the right to suspend or terminate your access to the Service at any time, with or without notice, for any breach of these Terms or misuse of the Service.
8. Limitation of Liability
GroupGuard360 is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Service. We are not responsible for any damage caused by undetected scams, third-party actions, or any misuse of the Service.
While we strive to provide effective scam detection and removal, we do not guarantee complete protection from all threats or scams.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is available [here], explains how we collect, use, and protect your personal information in connection with the Service. By using the Service, you agree to the terms of our Privacy Policy.
10. Third-Party Services
Our Service may include links or integrations to third-party tools or websites (such as Facebook). GroupGuard360 is not responsible for the content, functionality, or privacy practices of these third-party services. You use these services at your own risk and are subject to their terms of use.
11. Intellectual Property
All content, materials, and technology used by or provided through the GroupGuard360 Service are owned by or licensed to GroupGuard360 and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any of the materials provided without prior written consent from GroupGuard360.
12. Modifications to the Service
GroupGuard360 reserves the right to modify or discontinue the Service, either temporarily or permanently, at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
13. Dispute Resolution
Any disputes arising from these Terms or your use of the Service will be governed by the laws of the state of Missouri. You agree to submit to the exclusive jurisdiction of the courts of Missouri to resolve any legal matters.
14. Contact Information
For any questions about these Terms or the Service, please contact us at:
Email: [questions@groupguard360.com]